Keep · Communication awareness for service businesses
Know which jobs have gone quiet — before your customers do.
A text goes unanswered. A callback gets forgotten. A customer stops hearing from you — and starts wondering if you care. Keep gives every active job a home so nothing slips through.
Free during pilot. Limited availability.
Onboarding is open. You can start using Keep immediately.
The real cost of quiet communication
62%
Lost customers
Customers stop using a service business after a poor communication experience.
Zendesk Customer Experience Trends Report, 2024
82%
Expect proactive updates
Expect a status update before they have to ask.
Salesforce State of the Connected Customer, 2023
57%
Negative reviews cite communication
Of negative reviews mention communication issues.
ReviewTrackers Online Reviews Report, 2024
What you see at a glance
Rivera plumbing request
Miller estimate approval
Johnson HVAC repair
The real problem
Small business communication is personal. That's also where it breaks down.
You're texting customers from your phone, calling back between jobs, tracking it all in your head. It works — until a text gets buried, a callback slips, or a customer you meant to follow up with has gone quiet.
Keep doesn't change how you communicate. It makes sure nothing gets lost.
What Keep is (and isn't)
Keep is not a CRM.
CRMs try to run your whole business. Keep does one thing well: it shows you when an active job has gone quiet — without replacing your tools or changing how you work.
- No pipelines
- No stages
- No heavy setup
- Just communication visibility for active jobs
One place for all new requests
Customers can start a request — and it all lands in one place.
When a request comes in — through text, email, social media, or anywhere else — you enter it into Keep. Keep creates a simple job page for that customer: a place to ask questions, share updates, and stay informed. Every active request lives in one place, no matter how it started.
- No more scattered inbound messages
- No more missed requests
- No more “Did we ever reply to that?”
- Every active request tracked in Keep
What it does
A simple layer of communication awareness for active jobs.
Quiet Jobs
Spot when a job has gone quiet long enough to need attention.
Waiting Jobs
Know when a job is waiting on the customer — not on you.
Moving Jobs
See which jobs are actively moving forward.
Customer Page
Each job has a simple customer page — no login required.
How it works
Four steps.
Start a request
You or your customer starts a job in Keep. Takes 30 seconds.
Share the page
Send your customer their no-login job page — by text, email, or however you already reach them.
Post updates. Customer replies.
You post updates through Keep. Your customer views them on their page and can respond — no login needed.
Keep flags silence
If the conversation goes quiet, Keep tells you — before your customer has to.
Before Keep
You check multiple threads and guess what needs attention.
With Keep
Quiet jobs surface automatically. Nothing slips through.
Pilot Program
Help shape Keep before public release.
Free during pilot. No setup required.
This takes you to the Pilot Page to learn more and request access.